So, your local business has gotten reviews. What now? Are those reviews supposed to be good? Would you need to engage with them? Are they relevant to your local SEO efforts?
Are reviews that important?
Your business will benefit if you have a healthy amount of reviews, a good portion of it on the positive and if the keywords and your location are included in the reviews. Also, anonymous users are not allowed to post online reviews for businesses in Google, so as a business you can be ensured of the veracity of the reviews. Finally, to prove the point that the volume of reviews is important when Google implemented its "no anonymous user reviews," businesses that lost a significant amount of reviews because anonymous reviews were removed fell down search engine rankings.
How about negative reviews?
Having said that, Google Search Quality Evaluators have guidelines that remind them to be cautious about one or a couple of negative reviews. After all, one experience of a customer with a rude cashier or a salesperson does not really prove that the company is a fraudulent one. This is also why the number of reviews for your local business is important. If you have 26 reviews for your business and 3 of them are negative, you can't really ignore the 23 good comments. Be that as it may, these negative comments, although a very clear minority, should be professionally addressed by the company.
So, how to deal with these negative reviews?
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